Performance standards

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No. 

 Nature of service                                                               Standards of Performance (Indicative maximum    time limit for rendering service).
1 Restoration of supply in the case of normal fuse-off calls.

 

Within six hours from the time of registration of complaint.                                                             

2 Restoration of supply in the case of breakdowns of overhead line or overhead cable. Within eight hours from the time of occurrence of breakdown.
3 Restoration of supply in the case of breakdowns of underground cable. Within twenty-four hours from the time of occurrence of breakdown.
4 Restoration of supply in the case of failure of distribution transformer. Within twenty-four hours from the time of occurrence of breakdown.
5 Period of scheduled outages. Notified by the licensee at least twenty-four hours in advance and shall not exceed ten hours in a day.
6 Inspect and check the correctness of the meter except replacement. Within 5 days from the date of receipt of complaint.
7 Replacement of defective LT meter owned by licensee. Within seven working days from the date of detection of the defect.
8 Replace defective CT meter. Within thirty days from the date of detection of the defect.

 

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No.

                                                         Description                                                                                                                                       Download  
1 Kerala State Electricity Regulatory Commission (Standards of performance of distribution licensees) Regulations, 2015
2 Report on the compliance of guaranteed standards of performance for the quarter April 2022-June 2022
3 Report on the compliance of guaranteed standards of performance for the quarter July 2022-September 2022
4 Report on the compliance of guaranteed standards of performance for the quarter October 2022-December 2022

 

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